Develop and use emotional intelligence

Emotional intelligence is an essential skill in the workplace. It can help you manage your own emotions, understand the emotions of others, and build better relationships with colleagues, clients, and customers. If you’re looking to improve your emotional intelligence skills, our course can help.

Our course is an accredited unit of competency (BSBPEF502 Develop and use emotional intelligence) that can be used for advanced standing in the BSB40120 Certificate IV in Business. It is designed to provide you with the tools and techniques needed to develop emotional intelligence skills. You’ll learn how to manage your emotions, understand the emotions of others, and promote the development of emotional intelligence in others. By the end of the course, you’ll be able to build better relationships with colleagues, clients, and customers.

Course Outline

Intoduction to Emotional Intelligence

 

  • Definition of emotional intelligence
  • Importance of emotional intelligence in the workplace

Preparing to Develop Emotional Intelligence 

  • Identifying the benefits of emotional intelligence in the workplace
  • Understanding personal emotional intelligence strengths and weaknesses
  • Developing a plan for improving emotional intelligence

Developing Emotional Intelligence 

 

  • Recognising and managing emotions in the workplace
  • Developing empathy and understanding of others
  • Practicing emotional regulation and self-control techniques

Promoting Development of Emotional Intelligence in Others

  • Building awareness of emotional intelligence in others
  • Providing feedback to colleagues to encourage emotional intelligence growth
  • Creating a culture of emotional intelligence in the workplace

Conclusion and Action Planning

  • Summary of course content
  • Action planning for implementing emotional intelligence techniques in the workplace
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Delivery Method:

Our course will be delivered through a combination of presentations, group discussions, and practical exercises. You’ll be provided with a workbook containing course materials and exercises to complete during the course.

If you’re ready to take your emotional intelligence skills to the next level and gain advanced standing in the BSB40120 Certificate IV in Business, enroll in our course today. With our expert guidance and practical exercises, you’ll be well on your way to becoming a more emotionally intelligent professional.

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